PRIVACY POLICY

Your use of this Website constitutes a consent to Lashed by Chloe’s Privacy Policy. Lashed by Chloe’s Privacy Policy is to be read in conjunction with Lashed by Chloe’s Terms & Conditions. If you do not consent to Lashed by Chloe’s Privacy Policy and Terms & Conditions then please do not use browse or access this Website.

Lashed by Chloe (“us”, “we”, or “our”) operates the website https://lashedbychloe.com (“Service”). Lashed by Chloe use your data to provide and improve the Service. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

 

1. General

Lashed by Chloe uses Non-Personal Information for the following general purpose: to customise the advertising and content you see, improve our services, conduct research, and provide anonymous reporting for internal and external clients uses Non-Personal Information for the following general purpose: to customise the advertising and content you see, improve our services, conduct research, and provide anonymous reporting for internal and external clients

 

2. Collection of Personal Information

Lashed by Chloe and its related entities act as the Data Controller, determining how and why your personal data is processed. We may use Service Providers (Data Processors) to handle your data on our behalf to deliver our services effectively.

 

Information We Collect

We may collect:

• Contact Details: Name, email, phone number, or address you provide.
• Payment Information: Billing details processed securely via Fresha (see their Privacy Policy at https://terms.fresha.com/privacy-policy).
• Usage Data: Information like IP address or browser type, collected via cookies or analytics tools.
• Account Data: Details from your account or interactions with our software/hardware (for existing clients).

 

How We Collect It

We gather information:

• Directly: When you fill out forms, contact us, or create an account.

• Automatically: Through website interactions, cookies, or third-party tools like email services.

• Via Third Parties: Payment processors (e.g., PayPal) or database providers may collect data on our behalf.

 

Why We Collect It

Your data is used to:

• Deliver and manage our services.

• Process payments securely.

• Improve our website through analytics.

• Send marketing emails (with your consent, where required).

 

3. Use of Your Personal Information

When you provide us with your personal information, we may use it to reach out to you through email, phone, SMS, or social media to share promotional offers, newsletters, marketing materials, or other relevant content that may interest you. You will receive such communications from Lashed by Chloe only if you explicitly request them by opting in (e.g., by checking an opt-in box) or by indicating your consent through the way you provide your information or the nature of your request.

We may also collect data about how you interact with our Service (“Usage Data”), which could include details like your computer’s IP address, browser type, browser version, the pages you visit on our Service, the date and time of your visits, time spent on those pages, unique device identifiers, and other diagnostic information.

Additionally, with your permission, Lashed by Chloe may collect and store information about your location (“Location Data”) to enhance and personalize our Service. You can enable or disable location services at any time through your device settings.

 

4. Opt-out

We will provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for receiving promotional offers, when we ask for this information. You may also “opt-out” of receiving our promotional offers by clicking the unsubscribe link or following the instructions included in each communication by us or by contacting us. You will be notified when your personally identifiable information is collected by any third-party that is not our agent/service provider, so that you can make an informed choice as to whether or not to share your information with that third-party.

 

5. Tracking & Cookies

We utilize cookies and similar tracking technologies to monitor activity on our Service and store specific information. Cookies are small data files that may contain a unique, anonymous identifier. These files are sent from a website to your browser and stored on your device. We also employ tracking technologies such as beacons, tags, and scripts to gather and analyze data to enhance and optimize our Service. You can configure your browser to reject all cookies or to notify you when a cookie is being sent. Please note that disabling cookies may limit your ability to access certain features of our Service.

 

6. Access to Personal Information

You may request to review, update, or delete your personal information by contacting our privacy officer. To process your request, we may require identity verification or additional details about your request. In cases permitted by law, we may deny your request and will provide reasons for any denial. If there is a dispute regarding the personal information you wish to update, we will note the details of the dispute on your provided information. Please note that requests to delete personal information may not be fulfilled if we are legally obligated to retain it, particularly if your file contains information related to other customers/clients of Lashed by Chloe. Lashed by Chloe reserves the right to charge a reasonable administrative fee for processing your request.

 

7. Information Sharing and Disclosure

Lashed by Chloe does not sell, trade, or share Personal Information with third parties except to deliver products or services you have requested, with your explicit consent, or in the following cases:

• We engage third-party service providers, such as payment processors to handle billing for purchases made on our Website and email service providers to send communications on our behalf. When you subscribe to our email list, we share only the essential personally identifiable information required for these services, such as your name, address, payment details, and email address.
• We may share Non-Personal Information with third parties to analyze usage trends related to our Website’s content, services, advertisements, promotions, or features.
• We disclose information to legal entities, courts, or government authorities when required by law.
• We may share information with specific individuals or entities if, at the time you provide the information, we inform you that it will be shared with those named parties. We may also collect personal or other information from the above-mentioned third parties to provide our Services to you. We assume that you have informed these third parties about our intended use, collection, and disclosure of their information and that they are aware of your referral to us. It is your responsibility to ensure these disclosures are made to the relevant third parties.

 

8. Website Visit Data

When you visit our Website, we collect both general and personal information to enhance your experience. This data collection may be handled by our trusted third-party partners and includes details such as the pages you view, files you download, the date and time of your visit, and your server’s address. We gather this information for statistical analysis to maintain and improve the quality and user-friendliness of our Website.

 

9. Service Providers

Lashed by Chloe may engage third-party companies or individuals (“Service Providers”) to support our Service, deliver it on our behalf, perform related tasks, or analyze how you use our Service. These Service Providers may access your personal data solely to carry out these duties and are contractually bound to keep it confidential and not use it for any other purpose. However, Lashed by Chloe is not responsible or liable if a Service Provider misuses your personal data for any other reason.

 

10. Complaints

We encourage you to contact us directly if you are dissatisfied with how we have handled your personal information. Upon receiving your complaint, we will make reasonable efforts to address it. If you believe our resolution is inadequate, you may escalate the matter to the Office of the Australian Information Commissioner via their website at www.oaic.gov.au or by calling 1300 363 992.

If you suspect we have violated the Privacy Act 1988 (Cth) or other relevant privacy laws, please reach out to us (refer to Section 10) to lodge a complaint. When submitting your complaint, include your full name, contact details (email, address, and phone number), and a clear description of the issue. We may need to share your details with relevant personnel to resolve your complaint. Within 7 days of your submission, we will contact you to outline the next steps and request any additional information needed. We aim to provide a resolution as promptly as possible, and no later than 30 days from the date of your complaint. If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner at www.oaic.gov.au.

 

11. External Website Links

For your convenience, we provide links to external websites. Lashed by Chloe is not responsible for the content, accuracy, or privacy practices of these third-party sites. You are responsible for ensuring these websites comply with applicable laws and privacy standards before use. Clicking a third-party link will take you to that site, and we strongly recommend reviewing their Privacy Policy.

 

12. Data Security and Confidentiality

We implement industry-standard measures to safeguard your personally identifiable information during transmission and storage. However, no online transmission or electronic storage method is completely secure, so we cannot guarantee absolute security. Access to your personal information is restricted to employees who need it to provide our products or services or perform their roles. Protecting your personal information is a priority for us.

 

13. International Data Transfers

If you access our Website from a region with different data protection laws, your use of the Website involves transferring your personal information to Australia, where our servers and systems are located. By using the Website, you consent to this transfer. All personal and general information we collect is processed in Australia.

 

14. Privacy Policy Updates

Lashed by Chloe reserves the right to modify this Privacy Policy at any time without prior notice. We will endeavor to inform you of significant changes by posting a notice on the Website.

 

15. Effective Date

This Privacy Policy was last modified in June 2025.